Refund Policy
Last updated: March 1, 2023
Thank you for choosing to dine with MellowSpace Pizzeria. Please take a moment to read our Refund Policy to understand how we handle refunds for orders placed through our website, mellowspace.click, or over the phone at +44 131 556 5566. This policy aims to ensure complete satisfaction with your purchase.
Cancellation and Refund
You may cancel your order and request a refund within 5 minutes of placing the order. However, once the preparation of your food has started, we can no longer cancel the order and provide a refund, as our products are perishable and made to order.
Incorrect or Incomplete Orders
If you receive an order that is incorrect or incomplete, please contact us immediately at +44 131 556 5566. We will assess the situation and, if applicable, provide a refund or replacement. We may request a return of the delivered product in its original condition before issuing a refund.
Quality Concerns
At MellowSpace Pizzeria, we pride ourselves on the quality of our food. If you are unsatisfied with the quality of your meal, please contact us within 2 hours of receipt. We request that you provide photographic evidence and a detailed description of the issue. After review, we may offer a refund or replacement.
Refund Processing
Approved refunds will be processed to the original method of payment within 7 to 10 business days. If the payment was made using cash upon delivery, we will arrange for a cash refund to be provided at our location at Pizzeria Buona Forchetta, Edinburgh, EH1 2NG, United Kingdom.
Non-Refundable Items
Please note that certain promotional items, gift cards, and beverages, such as juices and lemonades, may not be refundable. In these cases, sales are considered final unless otherwise stated in the offer’s specific terms and conditions.
Amendments to the Refund Policy
We reserve the right to amend this Refund Policy at any time. All amendments will be effective immediately upon our posting of the updated policy on mellowspace.click. Your continued patronage after the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any queries about our Refund Policy, or if you would like to request a refund, please contact us using the following:
- Phone: +44 131 556 5566
- Address: Pizzeria Buona Forchetta, Edinburgh, EH1 2NG, United Kingdom
We thank you for your understanding and appreciate your support for MellowSpace Pizzeria.